Privacy policy

This policy explains how TMS Technology collects, uses, and protects information when a business uses our platform to communicate with its own customers, and when someone visits tmstztechnology.com or gets in touch with us directly. TMS provides communication and customer engagement infrastructure, including WhatsApp and SMS messaging, marketing campaigns, workflow automation, notifications, and analytics, to businesses across East Africa and beyond.

We act as a data processor for messages our business customers send through the platform, and as a data controller for information we collect directly, such as when someone fills in a form on our website, calls one of our listed numbers, or signs up for an account.

When you contact us through the website, we collect what you provide in the form: your name, business email, company name, phone number, and the subject of your enquiry. When you create a TMS account, we collect your business details, billing information, and the contact details of the team members you invite.

When your business uses TMS to run campaigns or customer communication, the platform processes the content and delivery data of those messages on your behalf: recipient phone numbers, message content, delivery and read receipts, and response data. We do not read or use this content for our own purposes; it belongs to the business that sent it.

We also collect standard technical data when you browse our website: IP address, browser type, device type, and pages visited, gathered through server logs and the cookies described in our Cookie Policy.

We use contact and account information to respond to enquiries, set up and support accounts, issue invoices, and share product updates that are relevant to your account. We use technical website data to keep the site secure, understand which pages are useful, and fix problems.

Message and campaign data processed through the platform is used only to deliver the service: routing messages, generating the analytics dashboards a business sees for its own campaigns, and troubleshooting delivery issues at that business's request.

We share information with the infrastructure providers that make message delivery possible, including mobile network operators, WhatsApp's Business Platform, and our cloud hosting provider. These parties process data strictly to deliver messages or host our systems, under agreements that restrict them from using it for anything else.

We do not sell contact lists, message content, or usage data to third parties, and we do not share one customer's data with another. We may disclose information if required by law, for example in response to a valid court order.

We keep account and billing records for as long as an account is active and for seven years afterward, to meet our tax and accounting obligations. Message content processed on behalf of a business customer is retained according to that customer's plan settings, and is deleted or exported at the customer's request when an account closes.

Website enquiry data is kept for two years unless you ask us to delete it sooner.

You can ask us what personal data we hold about you, ask us to correct it, or ask us to delete it, subject to the retention rules above. You can also ask us to stop sending you marketing communications at any time by using the unsubscribe link in any email or by contacting us directly at info@tmstztechnology.com.

If your data is being processed because your employer uses TMS to send you messages, the fastest way to exercise these rights is usually to contact that business directly, since they control the content and purpose of the messages sent to you.

We encrypt data in transit and at rest, restrict access to production systems to staff who need it to do their jobs, and review our infrastructure regularly. No system is completely immune to risk, but we treat the businesses and customers relying on our platform as reason enough to take security seriously, not as a compliance checkbox.

We will update this page if the way we handle data changes in a material way, and we will update the date at the top when we do. Continued use of TMS after a change takes effect means you accept the updated policy.

Questions about this policy or how your data is handled can be sent to info@tmstztechnology.com, or by phone to +255 762 525 271 / +255 713 252 938.